Cookie Policy

Last updated: 20/7/2025

This Cookie Policy explains how WhileTrue ("we", "us", or "our") uses cookies and similar technologies when you visit our Learning Management System.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

We also use similar technologies such as web beacons, pixel tags, and local storage to enhance your experience on our platform.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They include:

  • Authentication cookies to keep you logged in
  • Security cookies to protect against fraud and unauthorized access
  • Session cookies to maintain your session across pages
  • Load balancing cookies to distribute traffic across servers

Duration: Session or up to 1 year

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Language and region preferences
  • Theme and display settings
  • Course progress and bookmarking
  • Form auto-fill and validation
  • Video player preferences

Duration: Up to 2 years

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website:

  • Page views and navigation patterns
  • Time spent on different sections
  • Course completion rates
  • Error tracking and performance monitoring
  • User journey analysis

Duration: Up to 2 years

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track marketing campaigns:

  • Ad targeting and retargeting
  • Campaign effectiveness measurement
  • Social media integration
  • Email marketing tracking
  • Affiliate program tracking

Duration: Up to 1 year

3. Third-Party Cookies

We use third-party services that may set their own cookies:

Google Analytics

Used to analyze website traffic and user behavior. Google Analytics cookies help us understand how users interact with our platform.

Privacy Policy: https://policies.google.com/privacy

Payment Processors

Stripe, Razorpay, or other payment gateways may set cookies to process payments securely and prevent fraud.

These services have their own privacy policies and cookie practices.

Social Media

Facebook, Twitter, LinkedIn, and other social media platforms may set cookies when you use social login or sharing features.

Each platform has its own privacy policy and cookie practices.

4. How to Control Cookies

4.1 Browser Settings

You can control and manage cookies through your browser settings:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

4.2 Cookie Consent

When you first visit our website, you'll see a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences
  • Change your settings at any time through our cookie settings panel

4.3 Opt-Out Links

You can opt out of specific third-party cookies:

5. Impact of Disabling Cookies

If you disable cookies, some features of our website may not function properly:

  • You may need to log in repeatedly
  • Course progress may not be saved
  • Personalized content may not be available
  • Some interactive features may not work
  • Payment processing may be affected

Essential cookies cannot be disabled as they are necessary for the basic functionality of our website.

6. Cookie Retention Periods

Cookie TypePurposeDuration
Session IDMaintain user sessionSession
AuthenticationKeep user logged in1 year
PreferencesStore user preferences2 years
AnalyticsTrack website usage2 years
MarketingTarget advertisements1 year

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

8. Contact Information

If you have any questions about our use of cookies, please contact us at:

Email: privacy@whiletrue.in

Data Protection Officer: dpo@whiletrue.in

Address: [Your Company Address]

Phone: [Your Phone Number]

By using our Service, you agree to our use of cookies as described in this policy.