Privacy Policy

1.1 Personal Information

We collect the following personal information:

• Name, email address, and contact information
• Date of birth and age verification
• Educational background and qualifications
• Profile picture and avatar
• Payment information (processed securely through third-party providers)
• Communication preferences

1.2 Usage Information

We automatically collect:

• Course progress and completion data
• Assessment scores and performance metrics
• Time spent on different sections
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

1.3 User-Generated Content

We may collect:

• Forum posts and comments
• Assignment submissions
• Feedback and reviews
• Communication with instructors and other users

We use your information for the following purposes:

• Provide and maintain our learning management system
• Process course enrollments and payments
• Track your learning progress and performance
• Provide personalized learning recommendations
• Send important updates and notifications
• Respond to your inquiries and support requests
• Improve our services and develop new features
• Ensure compliance with legal obligations
• Prevent fraud and maintain security
• Conduct research and analytics (in anonymized form)

We process your personal information based on the following legal grounds:

• Contract: To provide our services and fulfill our obligations
• Legitimate Interest: To improve our services and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Cloud hosting and data storage
• Email and communication services
• Analytics and performance monitoring
• Customer support and helpdesk services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights and property
• Emergency situations involving public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response and breach notification procedures
• Compliance with ISO 27001 security standards

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to protect your information to the best of our ability.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Account Deletion: You may request deletion of your account and personal information. We will delete your information within 30 days, except where retention is required by law.

Anonymization: Some data may be retained in anonymized form for analytics and research purposes.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@whiletrue.in. We will respond to your request within 30 days.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

For detailed information about our use of cookies, please see ourCookie Policy.

Your information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Other appropriate safeguards

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18 years of age, we recommend parental consent and supervision.